Endorsed by: Rav Shmuel Fuerst Shlita and Rav Aaron Lopiansky Shlita

FAQ

What is the age range to use ZUUG?

To use ZUUG, the single who is being represented must be between the ages of 20-35.


Is there a cost to use ZUUG?

Currently ZUUG is free to use. In the near future, we will be implementing a one-time $25 non-refundable seriousness fee to ensure that information entered into the ZUUG app is accurate.


How are shidduch suggestions generated?

Shidduch suggestions are generated based on the information you provide in your profile, and the system’s analysis of your user data. When you create your profile, ZUUG analyzes your interests, values, and preferences. The more detailed your profile, the more accurate your shidduch suggestions will be.


How many shidduch suggestions can I receive?

Only two suggestions can be received at any one time, and only six over the course of a month. This ensures that each suggestion is carefully considered.


Is my personal information secure?

Your privacy and security are our number one priority. We have robust privacy settings, encryption, and data protection measures in place. For further details, please refer to our Privacy Policy.


Can I delete my account?

Yes, you can delete your account at any time. Simply go to your account settings and choose the option to delete your account. Please note: this action can be reversed within 30 days, but after that time your account will be permanently deleted.


How can I report inappropriate behavior?

We take reports of inappropriate behavior very seriously and will take appropriate action to maintain a safe environment. If you encounter any inappropriate behavior or content, please use the reporting mechanisms within the ZUUG app.


What if I have more questions or need assistance?

If you have any further questions or need assistance, please reach out to our customer support team through the ZUUG app. We're here to help you have a positive experience and achieve success using ZUUG.